Great systems

We know good systems make a world of difference. We use industry-leading accounting and HR software so you can rest assured that your data is compliance ready. Our software is also cloud-based so that you can have access to and visibility of the detail. Our team approach and stream-lined processes enable your finances to continue seamlessly without the issues of staff changes or volunteer availability. Your finances will be running like clockwork!

Let’s get to work

• Migration to industry-leading accounting and HR software.
• Streamlined bill paying and reimbursement process.
• Onboarding of employees and ongoing payroll function, including Single Touch Payroll (STP).
• Detailed monthly reporting.
• IAS and BAS preparation and lodgement.
• Facilitating audits and statutory reporting (if required).
• Phone support.
• Online resources, training videos, key documents, and links to other helpful sites.
  

Great people

Our growing staff team is comprised of bookkeepers, accountants, registered BAS agents and Xero certified advisors who are passionate about the work we do. We enjoy doing the financial grunt work, knowing that it frees you up to focus on what you do best. We undertake regular professional development and training to ensure we’re up to date and continually giving you our best.

Tax Agent Services Act 2009 Disclosure Statement

Any practitioner providing BAS services must be a registered BAS Agent or Tax Agent. BAS Services include interpretation, interactions with the ATO, and lodgement of forms in respect to GST, BAS, Payroll & Superannuation Guarantee. Baptist Business Services Limited (BBS) are a registered BAS Agent, registration number 25984247. 

We are subject to the Code of Conduct prescribed in the Tax Agent Services Act 2009 and additional determinations. The Tax Practitioners Board (the TPB) are the regulator of Registered Agents. We are also required to adhere to the requirements of the ATO in our interactions with their Online Services and use of other relevant software. 

We advise that to the best of our knowledge and based on all information known to us, we 

• Have not had our registration suspended or terminated by the TPB. 
• Are not and have not been an undischarged bankrupt or been put into external administration. 
• Have not been convicted of a serious taxation offence or an offence involving fraud or dishonesty. 
• Have not been otherwise penalised, subject to an injunction, or been subject to an order requiring disclosure. 
• Are not subject to any conditions upon our registration. 
• Do not engage with other TASA disqualified persons. 

We are not aware of any matter that we have not otherwise discussed or presented to you that would significantly influence your decision to engage or continue to engage our services. If there is anything you would like to discuss, please contact us. 

Register of Tax Agents and BAS Agents 

The TPB maintains a public register of Tax Agents and BAS Agents. The register contains registration details of registered, suspended and deregistered Tax and BAS Agents. 

The register is available at https://www.tpb.gov.au/public-register. 

Guidance on how to use the register is available at https://www.tpb.gov.au/help-using-tpb-register 

Complaints  

In the first instance we would trust that any concerns you may have with our service are raised with us so that we are able to respond to any misunderstanding or any performance issues. Please contact Shelley Bartels on 0417 970 042 or email shelleyb@bfs.org.au 

If you are unsatisfied with the response you can raise the complaint about our services directly with the TPB. The TPB’s complaints process is explained and the online form is available at https://www.tpb.gov.au/complaints. 

Statements made to the ATO 

In our role of providing services to you, the law states: 

We must not make a statement, prepare a statement, or permit an entity to make or prepare a statement to the commissioner that: 

• Is false, incorrect or misleading in a material particular. 
• Omits anything that causes the statement to be misleading. 

If, after making a statement, based on subsequent information, it is apparent that the statement is false or misleading in a material particular, then we should discuss any further information that indicates the statement is not, in fact, incorrect. 

If we have reasonable grounds to believe that the false or misleading nature of the statement resulted from: 

• Failure to take reasonable care in connection with the preparation or making of the statement; or 
• Recklessness as to the operation of a taxation law; or 
• Intentional disregard of a taxation law. 

Then we must advise you: 

• That the statement should be corrected. 
• The possible consequences of not taking action to correct the statement. 
• Our responsibility to take further steps if required. 

If the statement is not corrected, we may have to withdraw from providing any future services. 

We also note that in the event that the statement is not corrected and the false or misleading statement has caused or will cause “substantial harm” to the interests of others, the law requires us to notify the ATO that a statement that has been made should be corrected. 

This information is true and correct on 16 September 2025. This policy will be updated upon us becoming aware of any change.